Privacy Policy

Our Privacy Policy

MINDSETZ (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all individuals who seek our counselling, therapy, and psychological services. This Privacy Policy explains how we collect, use, store, and protect personal information of our clients and website visitors.

1. Information We Collect

We may collect the following types of information:

Personal Identification Data: Name, age, gender, contact number, email address, and address.

Health & Psychological Information: Information shared during counselling/therapy sessions relevant to psychological well-being and treatment.

Appointment & Billing Data: Records of appointments, payments, invoices, and transaction details.

Technical Data (from website visitors): IP address, browser type, and device information (collected automatically through cookies/analytics, if applicable).

2. How We Use Your Information

Your personal information is used for the following purposes:

To provide psychological counselling and therapy services.

To schedule, confirm, and manage appointments.

To maintain confidential client records in line with professional and legal standards.

To process billing and payment securely.

To improve our services, website, and client experience.

To communicate with clients regarding therapy, progress, or administrative updates.

3. Confidentiality & Data Protection

All counselling and therapy sessions are confidential and records are protected by ethical guidelines set forth by the Rehabilitation Council of India (RCI) and relevant professional bodies.

Information will not be shared with third parties without the client’s explicit consent, except in the following cases:

· If required by law, court order, or government regulations.

· If there is a risk of harm to self or others, where disclosure is necessary to protect safety.

· Digital records are stored in encrypted, password-protected systems with access restricted to authorized licensed professionals.

4. Data Retention

Client records are retained only for as long as necessary to provide services and comply with professional and legal obligations. Once no longer required, records will be securely deleted or anonymized.

5. Client Rights

As a client, you have the right to:

· Access your personal data and request a copy of your counselling records.

· Request correction of inaccurate or incomplete information.

· Withdraw consent for non-mandatory data processing.

· Request deletion of records (subject to legal and professional obligations).

6. Website & Online Sessions

For online counselling (via Zoom, Google Meet, WhatsApp or similar platforms), we ensure sessions are conducted in secure, password-protected environments.

Our website may use cookies or third-party analytics tools for improving user experience, but no personally identifying counselling data is collected through them.

7. Third-Party Service Providers

We may engage trusted third parties (such as payment gateways, appointment management tools, or IT service providers) to facilitate our services. These providers are obligated to maintain the confidentiality and security of your information.

8. Children & Adolescents

For clients under the age of 18, counselling services are provided with the consent of a parent or legal guardian. Information about minors is handled with the highest level of confidentiality.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, ethical, or operational requirements. Any updates will be posted on our website.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us as support@minnnnndsetzservices.com